Effective Date: 11.01.2025

This Privacy Policy explains how Nouva LLC (“Nouva,” “we,” “us”) collects, uses, and protects personal information when you visit Nouva.us or use our Services.

1. Information We Collect

Contact Data: Name, email, phone number, company details.

Billing Data: Payment information (processed securely by third-party processors).

Usage Data: Website analytics, log data, and device information.

Message Data: When using our AI receptionist or SMS features, we process message content, timestamps, and phone numbers as required to deliver the service.

2. How We Use Information

Provide and maintain our Services.

Send service updates, confirmations, and customer support messages.

Deliver SMS communications per your consent.

Improve product performance and security.

Comply with laws, including A2P 10DLC and TCPA.

3. Text Messaging (A2P 10DLC)

When you opt in to receive SMS communications, you consent to:

Receiving recurring messages related to your Nouva account, onboarding, or service notifications.

Message frequency varying by user activity.

Possible carrier charges.

The ability to opt out anytime by replying STOP; to get help, reply HELP or email [email protected].

We log opt-ins and opt-outs to maintain A2P 10DLC compliance. Your phone number will only be used for business communications directly related to Nouva services.

4. Cookies & Tracking

Nouva uses cookies and analytics tools (e.g., Google Analytics) to improve user experience and measure engagement. You can disable cookies in your browser settings.

5. Data Sharing

We share data only with trusted providers (hosting, analytics, payment, CRM) necessary to operate our Services. We never sell personal data to third parties.

6. Data Security

We use encryption, access controls, and secure servers to protect your data. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You may request access, correction, or deletion of your data by contacting [email protected].

8. Children’s Privacy

Nouva’s Services are not directed to individuals under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Policy from time to time. Updated versions will be posted at Nouva.us/privacy with a new effective date.

10. Contact Us

Nouva LLC
Email: [email protected]
Mailing Address: 7533 Center View Ct #210, West Jordan, UT 84084

Phone: (385) 355-6777